Our goal is to have our customers 100% satisfied with their products. Our best efforts have been made to accurately describe and represent all the products on our website and as such, all sales are final.
All warranties and manufacturer recalls will be honored. Please call to make any necessary arrangements.
Any order discrepancy or product defects must be reported within 3 business days of receipt of delivery.
*Any costs incurred as a result of being returned due to an incorrect Canada Post shipping address being supplied on the checkout screen will be the responsibilty of the customer. (All additional freight charges will be billed to the customer)
If you find you have any questions please do not hesitate to contact us.
To create an account click here or clicl Register at the top of the home page. Creating an account will allow you to save your shopping cart or for the future, go back and look at past orders and print past receipts.
1. Go to (login) located on the top right corner of the main page at www.canadanailsupplies.com.
2. Enter the email address used when you placed your first order. Then enter the password you created when opening your account. If you did not create a password, one was automatically created for you. You can retrieve your password by clicking on "forgot password". You will be prompted to enter your email address and then the password will be immediately emailed to you. If you can't find the email please check your junk folder.
Visa & MasterCard / Debit Visa & Mastercard – All can be used on our secure checkout page.
PayPal – To pay by PayPal select the PayPal button on the checkout screen.
E-transfer - If you wish to pay by e-transfer please create an account if you don't already have one and click the SAVE ORDER button. Email or call us at 1-877-459-6245 to make arrangements. Email address for e-transfers is email@example.com
Freight depends on the total weight of the items and the province it’s going to.
To confirm how much shipping will be, place your items in your cart then choose checkout
Step 1 - Choose your province.
Click Step 6 - Review Order. Here you'll find all the details of the order including taxes and freight, basd on the weight and province.
** Freight is always free on orders over $200.
Please note that special custom orders may be subject to freight charges.
We are still shipping orders - usually within 24 hours of placing them; excluding weekends and holidays.
Since Covid-19, Canada Post is not guaranteeing shipment times but parcels are still being delivered in a reasonable time. Your patience and understanding is greatly appreciated.
Please view the chart below to see approximately how many business days for shipping times.
* Orders are typically shipped same business day if they are placed by 12 pm MST
*Please note that rural locations typically take longer.
Yes, Create an account if you haven't already. Once you are finished shopping, click SAVE ORDER. When you want to return to your cart, Login to your account. All of your past orders & saved shopping carts will be visible; select the one you would like and click LOAD ORDER. From here, you can review, make changes or checkout.
We ship Canada Post Expedited Parcel with parcel tracking and signature required. This way we can be sure that no products are left out in the weather conditions. *Please note we do not ship products through regular letter mail.* If you want to upgrade service to Xpress, we can provide a quote based on weight, dimensions and destination of the order.
We are available for support by phone, online chat support and email from 9:00 am to 5:00 pm (MST), Monday through Friday. Since we are online, orders can be placed 365 days a year!
We ship from Edmonton, Alberta. If your order is received by 12:00 pm (MST), it is usually shipped the same day! (Excluding weekends and holidays)
Once your order has been shipped you will receive a tracking number from Canada Post by email. When you open the email you will be able to click on the underlined more details to get the most recent information on your order.
Tracking numbers can also be found under Order History within your Customer Profile.
If your account says that it has been shipped but there is no tracking number - it is being processed. Please wait until the end of the business day and check back.
We don't have a minimum but keep in mind shipping charges may not make small orders worthwhile.
You can always check the actual freight charges before checking out with payment by following these few steps:
-From within your Shopping Cart, click Checkout.
-Choose your province in Step 1 (Do NOT complete the payment process)
-Click Step 6 - Review Order
All order details including credits can be seen here. You can still go back and alter your shopping cart as desired.
Swarovski Crystal products are available to all customers. Any professional nail products added to orders will be removed.
Nail Products: We do not sell to any individuals who are unable to provide professional certification or proof of school enrollment. If you are unsure whether you qualify, please enquire, we are happy to advise. Orders made by non-professionals will be cancelled and refunded.
No, we are online only.
Sorry, not at this time.